Privacy

Andy Vu Lab is an independent technical consultancy based in Melbourne, Australia. This policy explains how information is handled when you use this website, submit an enquiry or communicate about a possible project.

The aim is practical and limited collection. Andy Vu Lab asks for enough information to understand your enquiry, respond properly and run the website reliably. It does not sell personal information or add enquiry details to unrelated mailing lists.

When you submit the contact form, you may provide your name, email address, company, website, preferred contact method, budget range and project description. You decide how much project context to include.

If you continue a conversation by email, phone or video call, further information may be provided as part of normal project discussion, scoping or proposal work.

The website may receive standard technical information such as browser type, device type, pages visited, referrer information, approximate location and request metadata. This helps monitor whether the site is working, which pages are useful and whether the enquiry process is being abused.

The contact form also uses basic server-side checks, including a hidden spam field and temporary rate limiting based on request information, to reduce spam and repeated submissions.

This website uses analytics to understand broad website usage. Google Analytics may set analytics cookies when the site loads. These are used for measurement, not for selling personal information.

Vercel Web Analytics is used in production for privacy-conscious website analytics. Vercel states that its Web Analytics product does not use third-party cookies and uses aggregated page-view data rather than personal visitor profiles.

Your browser may still store technical data required by the website platform or by services you choose to use outside this site.

Analytics are used to understand broad website performance, page views, referrers, device categories and similar usage patterns. This helps improve the content structure, navigation and enquiry experience.

The website currently integrates Google Analytics 4 and Vercel Analytics. Andy Vu Lab does not use analytics to identify individual visitors, build advertising audiences or track people across unrelated websites.

Information is used to respond to enquiries, understand project context, assess fit, prepare quotes or proposals, maintain website reliability, reduce spam and keep a useful record of business communication.

If an enquiry becomes an engagement, relevant information may also be used for delivery planning, project administration, invoicing, support and record keeping.

Andy Vu Lab uses service providers to operate the website and respond to enquiries. These may include website hosting and infrastructure providers, Google Analytics, Vercel Analytics, and email delivery through the configured SMTP provider using Nodemailer.

Only information needed for those services is shared or processed. For example, enquiry form details are sent by email so Andy Vu Lab can review and reply to the enquiry.

Enquiry and communication records are kept for as long as they are useful for responding to you, managing a potential or active engagement, meeting legal or accounting obligations, or maintaining reasonable business records.

Temporary rate-limiting information is used to manage form abuse and is not intended to become a permanent client record.

Andy Vu Lab takes practical steps to protect information, including server-side form validation, spam checks, environment-based email credentials and limited collection of personal details.

No website or email system can be guaranteed to be perfectly secure. If sensitive information is required for a project, the preferred way to share it should be agreed before it is sent.

You can ask to access, correct or delete personal information you have provided, subject to any legal, accounting or operational requirements that apply.

You can also ask how your information has been used in relation to an enquiry or project conversation.

Some website, analytics, hosting or email infrastructure may process or store information outside Australia. This can happen when service providers operate global systems.

Where this occurs, Andy Vu Lab aims to use reputable providers and keep the information shared with them limited to what is needed to operate the website, send email or understand website performance.

This website is intended for business and professional enquiries. It is not directed at children, and Andy Vu Lab does not knowingly collect personal information from children.

If you believe a child has provided personal information through the website, please get in touch so the information can be reviewed and removed where appropriate.

This policy may be updated when the website, services, analytics setup, email handling or legal requirements change. The latest version will be published on this page with the updated month shown above.

For privacy questions, contact Andy Vu Lab at dev@andyvulab.com or through the contact page.